FAQ





Welcome to the Frequently Asked Questions page of Ultra Fiord. Here you may find answers to most of your questions. Should you have any other questions, feel free to contact us at info@ultrafiord.com.

General Information

1. What is Trail Running?

According to the ITRA (International Trail Running Association), trail running is defined as running through a natural environment (mountains, deserts, forests, plains, etc.) with a minimum amount of paved or asphalted roads, which must not exceed 20% of the total course. The type of terrain may vary (dirt path, forest footpaths, trails, etc.), and the route must be properly marked. Within this general context provided by ITRA, Ultra Fiord Running is an intensive way to connect with nature; it is a life experience.

2. Why is it called Ultra Fiord?

The term “Ultra Fiord” is the result of the combination between two concepts: Ultra and Fiord. Ultra, in a sports context, is associated with challenges that go beyond usual limits, which is the factor that defines the event’s character. The other term, which defines the foundation of this Ultra Trail Running, is Fiord (Fjord), or Fiordo in Spanish, and is used to highlight the many fjords located in Chilean Patagonia. Ultra Fiord is a journey into a magical world of fjords, one that will lead to discovering this territory shaped by the passage of glaciers. Chile is one of the only countries with fjords, and even more, the thousands and thousands of kilometers of these that have accumulated are still preserved, making it perhaps one of the country’s best-kept secrets. If you wish to see them, you can observe them through a map of Chile’s extreme southwestern end, and find them hidden under the names of “channel,” “strait,” or others that hide the true origin of these giants, which are actually Fjords in origin!

3. Where will Ultra Fiord take place?

The event will be held in the Province of Ultima Esperanza (Last Hope), Magellan and Chilean Antarctica Region. The region’s capital is Punta Arenas; however, the closest town and logistics center to the course is Puerto Natales, which is also the finish line for both the 100 Miles and 100K distances.

4. What is the race format for Ultra Fiord?

The race format is going to be a non-stop, semi-autonomous race. This means that each runner must be independent between aid stations, which will roughly be located every 15 kilometers. Thus, in order to endure any possible weather or physical conditions that may arise, each runner must carry mandatory equipment at all times (see equipment list in Race Rules). Similarly, the runner must carry a sufficient amount of nutrition and hydration to last each leg of the race. Ultra Fiord adheres to the values of sportsmanship, loyalty, solidarity, and environmental respect.

5. What types of terrain are crossed in Ultra Fiord?

Ultra Fiord’s route will pass through a wide variety of terrain and scenery. Thus, all of the following will be passed along the course: ranch farms, forests, grasslands, mountains, bordering lakes, and other natural environments. For the course’s terrain, runners will move on animal tracks, trails, back-roads for vehicles, etc. Only at the end of the course, which is the entrance to the city, will there be a stretch of pavement, about a 5km stretch (corresponding to less than 3% of the 100-mile route).

6. How will the race route be marked?

The race route will be clearly indicated by various markings, depending on time and runner location, which will include stakes, flags, flares, etc.

7. What race distances are included in the fourth edition of Ultra Fiord?

The event will offer seven race distances:

Ultra Fiord®Total Distance
(km)
Altitude +
(m)
Time Limit
(hrs)
Starting
Line
Finish
Line
100 Miles1687,47047.0La
Península
Puerto
Natales
100K104.55,18036.5Hostería BalmacedaPuerto
Natales
70K74.24,81028Hostería BalmacedaEstancia Dos Lagunas
42K42.22,24015.0Hostería BalmacedaEstancia
Perales
50K47.22,00015.0Hotel Río SerranoEstancia
Perales
30K29.69309.0Hostería BalmacedaHotel Río Serrano
VKM4.91,0002.5Hotel Las TorresCerro Paine

*These race distances could be slightly modified when the route details are finalized.

8. What categories will be included in Ultra Fiord? And how will they be awarded?

The runners from each race distance will be classified according to the following table of categories, which is based on the runner’s age as of the date for his/her race distance:

CategoryAge Range: MalesAge Range: Females
Guanacos18 — 2918 — 29
Pumas30 — 3930 — 39
Huemules40 — 4940 — 49
Zorros50 — 5950 — 59
Condores60 +60 +

NOTE: The categories have been chosen in recognition to the course’s natural environment, being assigned a name that corresponds to the wildlife inhabiting the area.

  • All runners that cross the finish line within the established time limits will receive a finisher medal.
  • For the ULTRA FIORD® 30K, in addition to the finisher medal, the first three finishers of each category, which are determined by age and gender, will be awarded an additional medal (1st, 2nd, or 3rd). Lastly, the three best overall times, regardless of age, will be awarded a third medal (1st, 2nd, or 3rd) for both the men and women. The award ceremony for this distance will take place in its respective Finish Line, awarded when the corresponding winners have finished the race.
  • For the ULTRA FIORD® 42K, 50K & 70K, in addition to the finisher medal, the first three finishers of each category, which are determined by age and gender, will be awarded an additional medal (1st, 2nd, or 3rd). This additional medal will be awarded the moment the corresponding runner crosses the finish line. Lastly, the three best overall times, regardless of age, will be awarded a third medal (1st, 2nd, or 3rd) for both the men and women, which will be awarded on the podium at the respective Finish Line for each distance.
  • For the ULTRA FIORD® 100 Miles & 100K, in addition to the finisher medal, the first three finishers of each category, which are determined by age and gender, will be awarded an additional medal (1st, 2nd, or 3rd). This additional medal will be awarded the moment the corresponding runner crosses the finish line. Lastly, for both distances, the ten overall best times for the men (1st – 10th) and 5 overall best times for the women (1st – 5th), regardless of age, will be awarded a third medal. This overall awards ceremony for the 100K will take place at its respective Finish Line in Puerto Natales on Saturday, April 7, at 19:00 hrs., with the overall awards ceremony for the 100M taking place directly after at 20:00 hrs.

9. Is Ultra Fiord a qualifier for Ultra-Trail du Mont Blanc®?

Ultra-Trail du Mont-Blanc® Qualifying Race

Ultra Fiord is a Ultra-Trail du Mont Blanc® 2018 qualifying race with the following points awarded by ITRA:

UTMB Points 2018
DISTANCEPOINTS
100M6
100K5
70K4
50K3
42K3
30K1


The points for Ultra-Trail du Mont Blanc® 2019 will be confirmed soon!

10. Is Ultra Fiord a qualifier for HARDROCK 100®?

2019 HARDROCK 100 QUALIFIER

The 100-Mile Distance of Ultra Fiord is a 2019 HARDROCK 100 qualifying race, meaning finishers can enter into the lottery for the 2019 edition of HARDROCK 100. Additionally, 100-Mile Finishers from Ultra Fiord 2017 are qualified to enter into the lottery for 2019 HARDROCK 100 as well.

HARDROCK 100 Qualifying Ultra Fiord
ULTRA FIORD
100 MILES
2017

11. What are the starting points, time limits, altitudes, and aid stations for each race distance?

100 Miles100K70K50K42K30KVKM

ULTRA FIORD
2019
VKM30K50K42K70K100K100M
Distance (km)4.929.647.242.274.2104.5168
Distance (M)318.429.326.246.164.9104
Ascent1,100m930m2,000m2,240m4,810m5,180m7,470m
Maximum Altitude1,110 masl265 masl850 masl1,235 masl1,275 masl1,275 masl1,275 masl
Glacier CrossNONONOYESYESYESYES
Maximum Race Time2.5 hrs.9 hrs.15 hrs.15 hrs.28 hrs.36.5 hrs.47 hrs.
Starting Time (Day/Time)1 Apr
/ 10:00
3 Apr
/ 09:00
3 Apr / 08:303 Apr / 08:305 Apr / 09:005 Apr / 08:304 Apr / 22:00
Race Cut-Off Time (Day/Time)1 Apr
/ 12:30
3 Apr
/ 18:00
3 Apr / 23:303 Apr / 23:306 Apr / 13:006 Apr / 21:006 Apr / 21:00
Starting LineHotel Las
Torres
Hostería
Balmaceda
Hotel Río
Serrano
Hostería
Balmaceda
Hostería
Balmaceda
Hostería
Balmaceda
La
Península
Finish LineLookout in
Cerro Paine/td>

Hotel Río
Serrano
Estancia
Perales
Estancia
Perales
Estancia
Dos Lagunas
Puerto
Natales
Puerto
Natales
Aid/Control Stations (PAS)*235481116
Control Points (PC)0033333
Drop Bag (DB)1111235
Minimum ExperienceYesYesYesYesYesYesYes
Mandatory EquipmentYesYesYesYesYesYesYes
Mandatory Air Rescue Insurance**YesYesYesYesYesYesYes
Medical CertificateYesYesYesYesYesYesYes
ITRA Points AwardedNo133456
* Starting Lines & Finish Lines are included as PAS
** The mandatory air rescue insurance is included in the registration cost

ULTRA FIORD
2019
TIME LIMITMONDAY 1TUESDAY 2WEDNESDAY 3THURSDAY 4FRIDAY 5SATURDAY 6
VKM2.5 HRS.10:00 – 12:30
30K9 HRS.09:00 – 18:00
42K15 HRS.08:30 – 23:30
50K15 HRS.08:30 – 23:30
70K28 HRS.09:00 –13:00
100K36.5 HRS.08:30 –21:00
100M47 HRS.22:00 –21:00

12. Will there be intermediate cut-off points?

Yes, for security and logistical reasons, cut-off times will be set at intermediate points. Please see Article 10 of the Rules and Regulations.

13. Can my team members, friends, or family accompany me along the race?

It is prohibited for runners to be accompanied throughout the race; however, there will be aid stations where the assistance from friends, family, or team members is permitted. Some of these stations are accessible by land, while others are only accessible by sea due to the fjord. The event organizers will arrange discounts and special conditions for support groups, but it will be your responsibility to make use of these external services.

14. What is the control process during the race?

The runners will receive a Race Passport after their Mandatory Gear Check in Puerto Natales. In this passport, it is mandatory for each runner to register him/herself at every Aid Station (PAS), Control Point (PC), the Starting Line, and the Finish Line.

The organization also reserves the right to check the mandatory equipment, which will be noted in the race passport, in the following points:

  • Starting Line Hotel Las Torres (VKM)
  • Starting Line Hotel Río Serrano (50K)
  • Boat trip to the Starting Line Hostería Balmaceda (30K, 42K, 70K, and 100K)
  • Hostería Balmaceda (For 100M)

It is the runner´s responsibility to check him/herself in at each PAS / PC listed in the Race Passport. If a runner is missing a check-in from one or more PC / PAS, the organization reserves the right to disqualify the runner and/or not include his/her time in the finals results.

15. Can I send a personal equipment bag to intermediate points or the finish line?

Yes, runners should enter his/her personal equipment bag (drop bag) according to his/her distance (second table). These bags must be submitted in advance, based on both the following schedule and the runner´s race distance, and WILL NOT be accepted directly at the starting line. One must remember that some of these bags will need to be transported by sea and/or land.

All Drop Bags must be brought to the drop bag reception in Puerto Natales after completing equipment revision and kit pick up, dependent upon the following schedule:

DateTimeLocation
T.B.D.T.B.D.T.B.D.
T.B.D.T.B.D.T.B.D.
T.B.D.T.B.D.T.B.D.
T.B.D.T.B.D.T.B.D.
T.B.D.T.B.D.T.B.D.

DistanceDrop Bag 5Drop Bag 4Drop Bag 3Drop Bag 2Drop Bag1
30K — — — — — — — — — — — —Hostería Balmaceda
42K
50K
— — — — — — — — — — — —Estancia Perales
70K — — — — — — — — —Hostería BalmacedaEstancia Dos Lagunas
100K — — — — — —Ruta MilodónEstancia Dos LagunasPuerto Natales
100 MilesHotel del PaineHostería BalmacedaRuta MilodónEstancia Dos LagunasPuerto Natales

16. How is the weather this time of year at the race location?

In Patagonia’s Extreme South, weather conditions are both highly variable and unpredictable in all four seasons. However, in April, it will be middle of autumn in this area, which usually consists of a reduction to the strong winds of summer and winter, although exceptions may exist. Overall, average temperatures range from 4 to 12ºC, being even close to 0ºC in the high mountain areas.

Autumn is the time when the trees change color from green to yellow, orange, and various shades of red.

NOTE: In reference to weather conditions, the mandatory equipment seeks to improve the race experience, while also serving as an important part of your safety and comfort during the event. Selecting and evaluating each item is the runner’s responsibility.

17. Will restrooms be available at the starting points?

There will be bathrooms in Hotel Río Serrano, Hotel Las Torres, and Hostería Balmaceda, the starting locations for 100K, 70K, 50K, 42K, 30K and VKM. There will be portable bathrooms in La Península.

18. I am flying to the race, where should I land and how can I reach the race area?

When entering Chile from outside the country, one must first arrive in Santiago, Comodoro Arturo Merino Benítez International Airport, code SCL (Aeropuerto Internacional Comodoro Arturo Merino Benítez). From this airport, there are frequent flights to Punta Arenas, President Carlos Ibáñez del Campo Airport (Aeropuerto Internacional Presidente Carlos Ibáñez del Campo), which is the closest airport to Puerto Natales and the Ultra Fiord race zone. The airport code is PUQ. The capital of the Magellan and Chilean Antarctica Region. From Punta Arenas, there are regular bus services to Puerto Natales (250km). From Puterto Natales there will be special bus services to travel to the race’s starting points.

19. How can I go from Puerto Natales to the starting points?

Official bus transfer is provided in the cost of registration from Puerto Natales to ALL Starting Lines.

Runner’s Kit &
Equipment Revision

1. Where can I go to retrieve my runner’s kit?

Before a runner is able to pick up his/her runner´s kit, he/she MUST complete an equipment check, which is mandatory for ALL race distances. Should a runner fail this equipment check, he/she will have a second opportunity to find the piece(s) of missing equipment and return to complete the revision. The equipment revision will be based on the following schedule:

DateTimeLocation
T.B.D.T.B.D.T.B.D.
T.B.D.T.B.D.T.B.D.
T.B.D.T.B.D.T.B.D.
T.B.D.T.B.D.T.B.D.
T.B.D.T.B.D.T.B.D.

Upon equipment approval, a runner will be given his/her race passport, which must then be shown at kit pick up in Espacio Ñandú as verification for completing the equipment revision, based on the following schedule:

DateTimeLocation
T.B.D.T.B.D.Espacio Ñandú
Prat 200 (In front of Plaza de Armas)
T.B.D.T.B.D.Espacio Ñandú
Prat 200 (In front of Plaza de Armas)
T.B.D.T.B.D.Espacio Ñandú
Prat 200 (In front of Plaza de Armas)
T.B.D.T.B.D.Espacio Ñandú
Prat 200 (In front of Plaza de Armas)
T.B.D.T.B.D.Espacio Ñandú
Prat 200 (In front of Plaza de Armas)

2. What is included in the Runner’s Kit?

  • Route Design, exploration, clearing, cleaning, and marking.
  • Support Staff and Medical Team during the Race
  • First Aid, Search, Rescue, and Evacuation Teams
  • Aerorescue Insurance (Click for more details) – A private, multipurpose helicopter, based in the race zone, especially set aside for prevention and possible rescues in justified, emergency situations.
  • Ground and/or sea transportation from Plaza de Armas en Puerto Natales towards the Starting Lines (100M, 100K, 70K, 50K, 42K, 30K & VKM).
  • Ground transportation from Plaza de Armas in Puerto Natales towards the Starting Lines (100M, 50K & 30K).
  • Ground and/or sea transportation from the Finish Lines to Plaza de Armas in Puerto Natales (100M, 100K, 70K, 50K, 42K, 30K & VKM).
  • Ground or sea transportation in case of evacuations or race withdrawals.
  • Hydration and food stations along the course route and at the Finish Line.
  • Control points in strategic areas
  • Official Runners Shirt ULTRA FIORD® 2019
  • Official Elastic Cylindrical Headband ULTRA FIORD® 2019
  • Official Race Number and Race Passport
  • Official bags for Drop Bags (100M, 100K, 70K, 50K, 42K & 30K).
  • Finisher’s medal
  • Medal for Category/Overall Winners (Please see General Rules for distance-specific awards
  • PDF Documents: Rules and Regulations, Runner’s Guide, Race Map, Elevation Profile with aid stations and control points

3. How will the race be followed on-line during the event?

During the event, the runners can be followed along the course by tracking their progression through the various checkpoints. These points will have satellite connection, providing specific information regarding a runner’s location during the event. A runner’s friends and family will be able to access this information through the Internet.

Registration

1. What are the dates of the registration period?

Registration opens on on April 26, 2018, and will close on February 28, 2019, or when the maximum space available, according to race distance, for the fourth edition has been reached. The registration period is the following:

Ultra PreSaleSuper PresalePreSaleNormal
OpensApril 26, 2018OpensMay 4, 2018OpensJune 1, 2018OpensSeptember 1, 2018
ClosesMay 3, 2018ClosesMay 31, 2018ClosesAugust 31, 2018ClosesFebruary 28, 2019

2. What is the registration cost and what is included?

Ultra PreSaleSuper PreSalePreSaleNormal
26 Apr 2018 – 3 May 20184 May 2018 – 31 May 20181 Jun 2018 – 31 Aug 20181 Sep 2018 – 28 Feb 2019
USD
(Extranjero)
CLP
(Local)
USD
(Extranjero)
CLP
(Local)
USD
(Extranjero)
CLP
(Local)
USD
(Extranjero)
CLP
(Local)
VKM$92.00$48,000$105.00$55,000$123.00$65,000$142.00$75,000
30K$192.00$97,000$212.00$112,000$237.00$125,000$258.00$137,000
42K$320.00$168,000$355.00$188,000$407.00$215,000$453.00$240,000
50K$230.00$122,000$265.00$140,000$312.00$165,000$358.00$190,000
70K$407.00$215.000$450.00$238.000$520.00$275.000$585.00$310,000
100K$444.00$235.000$492.00$260.000$567.00$300.000$642.00$340.000
100M$460.00$242,000$525.00$277,000$615.00$325,000$702.00$373,000

Registration payment includes:

  • Route Design, exploration, clearing, cleaning, and marking.
  • Support Staff and Medical Team during the Race
  • First Aid, Search, Rescue, and Evacuation Teams
  • Aerorescue Insurance (Click for more details) – A private, multipurpose helicopter, based in the race zone, especially set aside for prevention and possible rescues in justified, emergency situations.
  • Ground and/or sea transportation from Plaza de Armas en Puerto Natales towards the Starting Lines (100M, 100K, 70K, 50K, 42K, 30K & VKM).
  • Ground transportation from Plaza de Armas in Puerto Natales towards the Starting Lines (100M, 50K & 30K).
  • Ground and/or sea transportation from the Finish Lines to Plaza de Armas in Puerto Natales (100M, 100K, 70K, 50K, 42K, 30K & VKM).
  • Ground or sea transportation in case of evacuations or race withdrawals.
  • Hydration and food stations along the course route and at the Finish Line.
  • Control points in strategic areas
  • Official Runners Shirt ULTRA FIORD® 2019
  • Official Elastic Cylindrical Headband ULTRA FIORD® 2019
  • Official Race Number and Race Passport
  • Official bags for Drop Bags (100M, 100K, 70K, 50K, 42K & 30K).
  • Finisher’s medal
  • Medal for Category/Overall Winners (Please see General Rules for distance-specific awards
  • PDF Documents: Rules and Regulations, Runner’s Guide, Race Map, Elevation Profile with aid stations and control points

Registration payment DOES NOT include:

  • Transfer to/from Punta Arenas
  • Any form of transportation not previously mentioned as being included in registration
  • Entry fee to Torres del Paine National Park for VKM runners
  • Accommodation
  • Unspecified Services

3. How can I register? What is the registration process?

Registration can be made by completing the registration process. Upon registration, participant will pay a non-refundable deposit of $15.000 CLP (USD $25.00) to secure his/her spot in the race. The runner´s application will be reviewed by the organization to access if he/she has met the requirements of his/her selected race distance. This will take 1-5 working days. Once your application has been approved, you will receive a unique confirmation link from the race organizer in order to complete the registration process by making full payment online for the remaining entry fee within 10 consecutive days of notification. Should the participant not complete the process within the time limit, his/her spot could be given to another runner, but should his/her spot in the race still be available and the registration period has changed, the link will be invalid and therefore updated to reflect the updated registration fee.

Successful applicants will be required to send in the following documents (which will be sent to the applicants via email) at least one month before the event:

  • Medical certificate that clearly indicates a runner’s ability to complete this sort of activity, specifically including the completion of the specified distance.
  • A signed copy of the event’s disclaimer form.

4. What are the requirements for entering the race?

All runners should have previous Trail Running experience, and all additional experience included in mountain-type events will be an additional benefit. In order for an applicant to participate in ULTRA FIORD, he or she should complete the following pre-requisites:

  • ULTRA FIORD® VKM: Have completed trail-running events of distances greater than or equal to 10K. In the evaluation, additional experience in mountain activities will be considered as a positive factor.
  • ULTRA FIORD® 30K: Have completed trail-running events of distances greater than or equal to 30K. In the evaluation, additional experience in mountain activities will be considered as a positive factor. Additionally, previous participation in the Patagonian International Marathon, Ultra Trail Torres del Paine, or Ultra Fiord will also be a factor considered favorably for participation.
  • ULTRA FIORD® 42K: Have completed trail-running events of distances greater than or equal to 35K. In the evaluation, additional experience in mountain activities will be considered as a positive factor. Additionally, previous participation in the Patagonian International Marathon, Ultra Trail Torres del Paine, or Ultra Fiord will also be a factor considered favorably for participation.
  • ULTRA FIORD® 50K: Have completed trail-running events of distances greater than 30Km. In the evaluation, additional experience in mountain activities will be considered as a positive factor. Additionally, previous participation in the Patagonian International Marathon, Ultra Trail Torres del Paine, or Ultra Fiord will also be a factor considered favorably for participation.
  • ULTRA FIORD® 70K: Have completed trail-running events of distances greater than 60Km. In the evaluation, additional experience in mountain activities will be considered as a positive factor. Additionally, previous participation in the Patagonian International Marathon, Ultra Trail Torres del Paine, or Ultra Fiord will also be a factor considered favorably for participation.
  • ULTRA FIORD 100K: Have completed trail-running events of distances greater than 80Km. In the evaluation, additional experience in mountain activities will be considered as a positive factor. Additionally, previous participation in the Patagonian International Marathon, Ultra Trail Torres del Paine, or Ultra Fiord will also be a factor considered favorably for participation.
  • ULTRA FIORD 100 Miles: have completed trail-running events that are equal or superior to 100Km. The completion of mountain activities and events will be an additional factor considered favourably in the assessment of his or her experience. Additionally, previous participation in 109Km Ultra Trail Torres del Paine or Ultra Fiord will also be a factor considered favorably for participation.

In order to be eligible for the event, the runners must meet the required experience. All applications will be evaluated, and only runners that have proven the minimum necessary requirements will be accepted. These requirements are requested to ensure a good level of event security during the race, as well as ensuring a good experience for all participants.

Please note that physical and physiological demands for the event are high, and a schedule of cut-off times will be included in the race, which could cut some unprepared runners out of the race.

5. What is the Aerorescate Insurance included in registration?

Aerorescate Service – Emergency Medical Rescue. Serious,
life-threatening emergencies that justify aerial evacuation:

  • Traumatic abdominal injuries
  • Jaw fracture, femur fracture, or a protruding fracture with severe
    bleeding
  • Thoracic injuries with breathing difficulty and respiratory failure
  • Cranial contusions with loss of consciousness
  • Severe, uncontrolled bleeding
  • Other types of high-energy trauma
  • Shock
  • Cardiac arrest
  • Sever and extensive burns
  • Acute Coronary Syndrome
  • Metabolic Emergency
  • Cerebrovascular accident
  • Gastrointestinal bleeding with hemodynamic instability
  • Acute Abdomen
  • Other neurological emergencies (i.e. status epilepticus, subarachnoid
    hemorrhage)
  • Any other that could endanger your life or cause the loss of limb or
    sight if not attended to promptly.

6. In what ways can I complete my registration payment?

For international runners, payment must be made in USD through an international credit card. For runners residing in Chile, payment must be made in CLP through either a credit card, debit card, bank transfer, or WebPay.

7. How do I know that I actually am a confirmed runner for ULTRA FIORD?

Once accepted and payment has been completed, the ULTRA FIORD runner will receive a confirmation email, as long as all the following has been completed:

  • The registration form has been completed and accepted by WELCU.
  • Received application confirmation (Within 1-5 days of completing registration).
  • Paid the registration cost

8. What should I do if I have registered, paid the registration cost, but have not received any form of confirmation from the organization after a few days?

First, ensure that you have not received the confirmation email in your spam folder by checking the junk folder in your email. If there is still no email, please send us an email at info@ultrafiord.com explaining your situation, with an attachment of your payment confirmation. It is noteworthy to mention each registered runner is always sent a welcome email, so if you have not received a confirmation email, it usually means there has been a problem with completing your registration.

9. Can I change registration information once I have already confirmed my participation?

Yes, you can make any necessary change until February 28, 2019 by writing us an email at info@ultrafiord.com.

10. Once enrolled, can I change my race distance? Until when can I make that change?

Any change to your registration can be completed at any time until February 28, 2019. However, we please ask that you first send us an email at info@ultrafiord.com. As long as you meet all the additional requirements for that race distance, and if there are still additional spots remaining, we will make the requested change.

Returns

1. For whatever reason, if I injure myself for example, and decide not to participate in ULTRA FIORD, will I receive some percentage of return on my payment?

You may be granted a refund on the balance of your registration fee, which would not include the non-refundable deposit of $15.000 CLP or USD $25.00, depending on the following periods:

  • April 26 – August 31, 2018: 25% Refund
  • After September 1, 2018: No Refund

Note: Refunds in USD can only be done through PayPal. Please email info@ultrafiord.com for more details.

2. If for one reason or another I cannot compete in ULTRA FIORD, can I transfer my registration to another runner?

Yes, you can transfer your registration, as long as you have advised us of the change by February 28, 2019. We will complete the final change once we have approved the request and reviewed the certification for the specific distance in ULTRA FIORD. In addition to the change, you should inform us of the new runner’s name that will take your place in ULTRA FIORD. In order for the change to be accepted, you must pay 5,000 CLP or $10.00 USD for administrative costs.

3. In the case that I do transfer my registration to another person, how do I know he or she is actually registered in my place now?

Similar to any registered runner, as soon as the change has been made, the new runner will receive a welcome email.

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